Isaclive Privacy Policy – Protection of Our Members' Personal Data

1Introduction & Our Commitment

Isaclive takes our responsibility as a data controller seriously with respect to all personal information you entrust to us. We understand that privacy is more than a legal requirement — it is the foundation of trust between our platform and our members.

This Privacy Policy applies to all users of the isaclive platform, including registered members, guest users, and visitors to our website. It covers all information we collect through the official website, the isaclive mobile app, email communications, and any other channels related to our services.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data processing. This means we only collect data that is necessary, store it securely, and do not disclose it to third parties without your consent — except where required by law.

2Types of Information We Collect

We collect your personal information through various means — directly from you during registration and platform use, automatically through tracking technologies, and from trusted third parties in certain situations.

Information you provide directly:

• Full name, date of birth, gender, and identity card or passport number (for KYC verification purposes).
• Email address, phone number, and current residential address.
• Bank account or digital wallet details used for deposits and withdrawals.
• KYC supporting documents such as copies of your ID card, bank statements, or utility bills as proof of address.
• Any information you provide when communicating with our support team.

Information collected automatically:

• IP address, device type, operating system, and web browser type.
• Activity log data including pages visited, session duration, and in-platform actions.
• General location data based on IP address (not precise GPS location).
• Cookie data and similar tracking technologies (see Section 6 for more information).

3How We Use Your Personal Data

Every piece of information we collect is used for clearly defined and legitimate purposes. We do not use your data for any other purpose without first obtaining your additional consent.

• Account Management: To register, verify, and manage your member account, including password recovery and profile updates.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): To fulfil mandatory anti-money laundering (AML) and know your customer (KYC) compliance obligations.
• Service Communications: To send important notifications related to your account, transactions, and platform updates.
• Customer Support: To handle enquiries, complaints, and assistance requests that you submit.
• Platform Security: To detect and prevent fraud, hacking, and other unauthorised activities.
• Service Improvement: To analyse usage patterns and continuously improve the overall member experience.
• Marketing (with consent): To send promotional offers, bonuses, and relevant updates — only if you have given your consent.

4Information Sharing & Disclosure

Isaclive does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Any data sharing that occurs is limited, purpose-specific, and subject to strict confidentiality agreements.

We may share your information with the following parties under limited circumstances:

• Payment Processors: Information required to process your deposit and withdrawal transactions is shared with the licensed payment processors we use. They are subject to strict security standards.
• Technical Service Providers: Companies that help us operate our platform, such as cloud infrastructure providers and customer support systems, may have limited access to data strictly necessary for their specific tasks.
• Legal Authorities: We will disclose information when required by law, court order, or direction from a legitimate regulatory authority.
• Third-Party Identity Verification: Appointed KYC service providers verify member identities in accordance with compliance requirements.

In all of the above cases, we ensure that the third parties involved have adequate data protection measures in place and use your information solely for the specified purposes.

5Our Data Security Measures

The security of your personal data is a technical and operational priority that we take extremely seriously. isaclive continuously invests in the latest security infrastructure to ensure your information stays protected at all times.

• 256-bit SSL Encryption: All data transmitted between your device and isaclive servers is protected with industry-grade encryption that cannot be intercepted by any external party.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form in our database. No staff member can view your password in its original form.
• Internal Access Controls: Access to members' personal data among our staff is restricted to those who require it to perform their duties, based strictly on the need-to-know principle.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: We conduct regular audits and penetration testing to identify and address security vulnerabilities before they can be exploited.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) for an additional layer of protection on their account.

6Cookies & Tracking Technologies

Isaclive uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members use our platform. Cookies are small text files stored on your device when you visit our website.

There are several categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous data on how visitors use our website to help us improve design and content. No personally identifiable information is collected.
• Functional Cookies: Remembers your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytics Cookies: Helps us understand platform traffic and usage patterns for continuous improvement.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the isaclive platform.

7Your Rights as a Data Subject

In accordance with Malaysia's PDPA and international best practices in data protection, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact our support team via live chat within the platform or send an email to [email protected]. We will process your request within the timeframe stipulated by PDPA.

8Data Retention & Deletion

Isaclive does not retain your personal data longer than is necessary for the purposes stated in this policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account is active and necessary for the provision of services.
• Post-Account Closure Data: Transaction records and KYC documents are retained for a minimum of 7 years after account closure to comply with anti-money laundering legal requirements.
• Communication Data: Customer support communication logs are retained for 3 years for dispute resolution and service improvement purposes.
• Marketing Data: Data collected based on marketing consent will be deleted within 30 days after you withdraw your consent.
• Technical Data & Logs: System logs and technical data are retained for a maximum of 12 months before being automatically deleted.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9Third-Party Links & Services

The isaclive platform may contain references to or integrations with certain third-party services, such as payment processors and game providers. Please note that when you access these third-party services, their separate privacy policies will apply.

Isaclive is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you access through or alongside our platform.

• The payment processors we use have their own privacy policies and security measures that comply with PCI DSS standards.
• Third-party game providers within our platform comply with international security and privacy standards.
• Isaclive does not share your personal information with third-party game providers without a valid technical necessity.

10Children's Privacy

The isaclive platform is a service restricted to users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data has been collected from anyone under the age of 18 without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered an account on our platform should contact us immediately.

11Amendments to This Privacy Policy

Isaclive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via an in-platform notice or email to your registered address at least 14 days before the changes take effect.

• The last updated date is always displayed at the top of this page.
• Continued use of the platform after the effective date of any amendment constitutes full acceptance of the revised policy.
• Previous versions of this Privacy Policy are available upon request through our support team.

12Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, our team is ready to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

• Live Chat: Available 24/7 directly within the isaclive platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for official requests relating to data access, correction, or deletion.
• FAQ: Visit the Frequently Asked Questions for answers to the most frequently asked privacy questions.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe that the processing of your personal data violates the PDPA 2010.