Isaclive Terms and Conditions — Official Terms of Use for Our Platform

1Acceptance of Terms of Use

By accessing, registering, or using any part of the isaclive platform — whether through the website, mobile app, or any other channel we provide — you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and all related policies incorporated by reference, including our Privacy Policy and Responsible Gaming guidelines.

These terms take effect from the date you first access the isaclive platform and remain applicable for as long as your account is active or you continue using any of our services. Continued use of the platform following any amendments to these terms constitutes your acceptance of the revised terms.

• These terms apply to all registered members, guest users, and visitors of the isaclive platform.
• The latest version of these Terms and Conditions is always available on this page and supersedes all previous versions.
• In the event of a conflict between these general terms and the specific terms of a promotion, the promotion terms shall apply only to the relevant matters.

2Eligibility for Membership

To register and use the isaclive platform, you must meet all of the following eligibility requirements without exception. Compliance with these requirements is your sole responsibility as an applicant or member.

• Minimum Age: You must be 18 years of age or older at the time of registration. isaclive takes the protection of minors seriously and reserves the right to request proof of age at any time.
• Citizen or Legal Resident: You are solely responsible for ensuring that participation in online entertainment activities is lawful under the laws of your place of residence.
• Legal Capacity: You must have full legal capacity to enter into a binding contract.
• One Account Only: Each individual is only permitted to hold one active account. Holding multiple accounts is strictly prohibited and may result in the termination of all associated accounts and forfeiture of balances.
• Non-isaclive Employees: Employees, contractors, agents, and immediate family members of isaclive staff are not eligible to register as members.

3Registration & Account Management

The isaclive registration process is designed to ensure the security and integrity of every account. You are required to provide accurate, complete, and up-to-date information when registering and to update it should any changes occur.

As part of the identity verification (KYC) process, you may be asked to submit supporting documents such as a national ID, passport, or other relevant documents. These documents are required to verify your identity, prevent fraud, and comply with the compliance requirements applicable to our platform.

• You are solely responsible for maintaining the confidentiality of your account password. Do not share your login credentials with anyone.
• Any activity that occurs under your account is your responsibility, unless you have promptly reported unauthorised access to our support team.
• The KYC verification process must be completed before your first withdrawal request is processed.
• Isaclive reserves the right to suspend or restrict accounts that have not yet been verified until the KYC process is completed.
• All official communications will be sent to your registered email address. Please ensure your email is active and up to date.

4Deposits, Withdrawals & Financial Transactions

Isaclive supports a range of secure and convenient payment methods for the ease of members in Malaysia. All financial transactions are conducted through payment channels protected with 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is as specified on the deposit page and may vary depending on the selected payment method.
• Deposits will be credited to your account instantly once the transaction is confirmed by the payment processor.
• Isaclive only accepts deposits from payment methods registered under the same member's name. Third-party deposits are not accepted.
• Supported payment methods include FPX, DuitNow QR, bank transfers to major Malaysian banks, Touch 'n Go eWallet, and GrabPay.

Withdrawal:

• Withdrawal requests will only be processed once your account's KYC verification is fully completed.
• Withdrawals will be processed to the same payment method used for the deposit, subject to our anti-money laundering review policy.
• Withdrawal processing time is between 1 to 3 business days, depending on the selected payment method and internal verification requirements.
• Isaclive reserves the right to request additional documents before approving large or unusual withdrawal requests.
• Any attempt to withdraw funds obtained through unlawful means will be blocked and reported to the relevant authorities.

5Bonuses, Promotions & Special Offers

Isaclive offers a variety of bonuses and promotions from time to time to reward both new and loyal members. Each bonus and promotion is subject to specific conditions stated in the respective promotion terms, and those conditions form part of these general Terms and Conditions.

• Welcome Bonus: Available to new members making their first deposit only. Each member is eligible to claim the welcome bonus once only.
• Wagering Requirement: All bonuses are subject to minimum wagering requirements before wins from bonus funds can be withdrawn. The specific wagering ratio is stated in each promotion's terms.
• Validity Period: Unused bonuses within the specified period will expire and be automatically forfeited without further notice.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including the use of multiple accounts, hedging, or system manipulation, is strictly prohibited and may result in account termination.
• Promotional Amendment Rights: isaclive reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to management's discretion.
• Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the applicable wagering requirements.

6Game Rules & Platform Integrity

All games available on the isaclive platform are operated using a Random Number Generator (RNG) system that has received independent international certification. This ensures that every round, spin, or hand dealt is truly random, free from manipulation, and fair for all participants.

The outcome of each game is final once displayed on your screen. In the event of a technical disruption during a game session that causes uncertainty over the result, isaclive reserves the right to make a final decision based on stored system records.

• The use of automated software (bots), artificial intelligence programs, or any tool that assists in making game decisions automatically is strictly prohibited.
• Any attempt to hack, manipulate, or interfere with the isaclive gaming system is a serious violation that will be reported to the authorities.
• In Live Casino games, members are required to respect table rules and dealer instructions. Rude or disruptive behaviour will not be tolerated.
• The RTP (Return to Player) value for each slot game and table game is available for members' reference and is updated on a regular basis.
• Isaclive reserves the right to void any rounds or bets involved in a technical error, and will refund the wagered amount to the member's account.

7Accepted Member Conduct

Isaclive is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. As such, there is a code of conduct that every member must observe while using our platform.

The following actions are strictly prohibited and may result in a warning, suspension, or account termination depending on the severity of the case:

• Using abusive, threatening, or discriminatory language towards other members or isaclive staff.
• Sharing or selling your account login credentials to any third party.
• Falsifying documents or providing false information to isaclive.
• Conducting money laundering activities or using the platform for any unlawful financial purposes.
• Engaging in any form of fraud, collusion between players, or game manipulation.
• Using a VPN or proxy to conceal your actual location in order to bypass geographical restrictions or terms of use.

8Account Termination & Suspension

Whether by the member's own choice or by isaclive's decision, an account may be terminated or suspended in certain situations. isaclive reserves the right to suspend or close any account at any time at its sole discretion, particularly in the event of a breach of these Terms and Conditions.

Termination at member's request: You may request account closure at any time by contacting our customer support team via the in-platform live chat. Before closure is processed, all outstanding bonus wagering requirements must be fulfilled, and any eligible balance will be returned to you.

Termination by isaclive: We reserve the right to terminate your account with or without prior notice if:

• You have violated any term in this document or related policies.
• Your registration information was found to be inaccurate, incomplete, or false.
• Your account activity shows signs of fraud, money laundering, or system abuse.
• You failed to complete the KYC process within the stipulated timeframe.
• Your account has been inactive for more than 12 consecutive months with no login activity.

9Privacy, Data Protection & Security

Member data protection and privacy is a top priority for isaclive. We collect, process, and store your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our detailed privacy policy.

The information you provide during registration and use of the platform is used solely for account management, identity verification, transaction processing, and service improvement purposes. We do not sell or disclose your personal information to third parties without your consent, except where required by law.

• All data transmitted between your device and isaclive servers is protected with 256-bit SSL encryption.
• Your password is stored in encrypted form and cannot be accessed by any isaclive staff.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.
• For more information on how we handle your personal data, please refer to Privacy Policy us in full.

10Liability Limit & Disclaimer

The isaclive platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly at all times, we cannot guarantee that the service will be free from interruptions, delays, or technical errors at all times.

• Isaclive is not liable for any losses arising from service interruptions, system failures, or internet connectivity issues beyond our control.
• The maximum total liability of isaclive to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the relevant claim.
• Isaclive is not responsible for any financial outcomes arising from a member's gaming activity on our platform. All decisions to play are entirely the member's personal choice.
• We do not guarantee that our platform is entirely free from viruses or malicious code, although we take strict security measures to protect it.

11Amendments to Terms and Conditions

Isaclive reserves the right to modify, update, or improve these Terms and Conditions at any time in accordance with operational requirements, legal compliance, or service enhancements. Any material changes will be communicated to members via an in-platform notice or email to the registered address.

It is your responsibility to review this page periodically to ensure you are always aware of the latest version of our Terms and Conditions. The date of the most recent update is always displayed at the top of this document for your reference.

• Continued use of the platform after the effective date of any amendment constitutes full acceptance of the revised terms.
• If you disagree with any amendments made, you have the right to close your account before the amendment's effective date.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the use of the isaclive platform in general, our support team is available to assist you at all times.

• Live Chat: Available 24/7 directly within the isaclive platform — the fastest way to get immediate assistance.
• Email: [email protected] — for enquiries requiring a written response or documentation.
• FAQ: Visit the page Frequently Asked Questions (FAQ) us for answers to the most frequently asked questions.

We are committed to responding to every inquiry within a reasonable timeframe and ensuring every member receives satisfactory service.